SUPPORT

Help centre

Answers to the things people ask most often.

Orders

Where is my order? Sign in and open your orders. Each one shows its current status.
My payment succeeded but the order still says pending. An order is only marked paid once the payment provider confirms it directly to us, which can take a few moments. Returning from the payment page is not itself proof of payment, so we never mark an order paid on that alone.
Can I change an order after placing it? Not from the site. Message us quickly and we will do what we can.

Downloads unlock once payment is confirmed, and appear under My software when you are signed in.
Download links are generated for you, expire, and are limited in number. If yours has run out, open the product again from your account to get a fresh one rather than reusing an old link.
A licence key belongs to the account that bought it. Keep it private: anyone who has it can use it.

Passwords must be at least ten characters and are checked against lists of commonly used ones.
Repeated failed sign-ins temporarily lock the account. Wait, then try again.
Your cart follows your account, so what you add on a phone is there on a laptop.